We already built Support Centers which were there for you to submit any Cancel/Change Order or Refund/Returns requests if you have changed your mind after placing any orders or you are unhappy with the items that you have received.

The Support Centers also lists out fully the condition of Cancel/Change Order or Refund/Returns again for you before you submit your information.

Cancel/Change order

You can free cancel/change your order within 12 hours of placing your order for any reason. Out of the time, we will not be able to free cancel/changing your order any more. If your order is shipped out, we can not make any change/cancel on your order anymore.

Refund/Returns Order

ALL RETURNS/RESEND MUST BE APPROVED BY OUR SUPPORT TEAM PRIOR TO BEING SENT. FILL THE FORM BELOW TO HAVE YOUR PROBLEM REVIEWED AND SOLVED

  • Requests for returns, exchanges or refunds must be made within 5 days of receiving your order.
  • Please keep the shipping label in case of incidents.
  • Do NOT return the order by your own before contacting us via this form below first. Do NOT use the returned address on the shipping label. It’s just for shippers, NOT recipients.
  • If you need resend because you fill wrong address,you need cost additional 7$
  • After receiving your response via the form below, we will review and respond to you via your email address ASAP.

WE DO NOT ACCEPT RETURNS OR EXCHANGES IF

  • You want a refund/return because you “changed your mind”. We print on demand and therefore we cannot accept returns with that inquiry.
  • If you don’t want we resend we only refund you 50% price
  • You do not use the form bellow to have your return request reviewed and approved by our team, prior to you sending your product back.
  • The item(s) have been worn or washed
  • The item(s) have been altered in any way
  • The item(s) are in any way defective from the original and saleable condition unless the condition is our fault
  • The item(s) have some redundant thread that can be cut/fixed easily.
  • The item(s) were have discounted or free shipping.
  • Our tags are cut, damaged in any way.
If you can not submit any requests in our Report Centers, you can contact us directly via
Email: support@natory.net
Mon – Sat: 9AM-5PM EST
Address: 544 Carriage Lane, Wilkes Barre, PA